Someone I met today didn't know how to handle a customer service issue.

I went to Bottega Louie about to place my order for macarons. The first girl told me to circle and fill in a card with what I wanted. Easy enough. When I was done, she took it from me.

I then went to the cashier who then had the following exchange with me:

"Oh, you have to fill out a card with what you want."
"I did already. I gave it to that girl."
"... Oh. Uh. So you actually were supposed to give the card from me so it doesn't get confusing and mess up our system."
"... Ok, so what do you want me to do about it?"
"OH uh. Nothing, it's ok."

I was super annoyed because it was like, really? You're gonna correct me? The customer can be wrong, and to a certain degree, it's ok. But you kind of have to assess whether or not correcting the customer is in your best interest. If she went any further than what she already said, I might have had words for her.

There are ways to correct a situation, and tactfully is the most important way of them all.