Restaurants around Lakewood
Today, we spent time in Lakewood with more family. The food options were much different here, giving me a wide variety of foods from the different Asian communities in the area.
Read More19 June 2017
Someone I met today was the poor Alaskan Airlines Lady.
We were going to attempt to go into the lounge with Tam's lounge member card. Turns out they recently changed their policy to only allow the card holder. The man she was helping, however, was not going to take that answer.
He had his wife, and two boys between 6-8 in tow.
She smiled apologetically while telling us we wouldn't be able to get in. Her eyes, however, pointed sharply at the man ready to yell at the credit card company who "promised" him that benefit. We nodded knowingly.
In customer service, you'll learn that there's a lot that can be said with subtle language and oblivious people.
Father's Day and The Broad in DTLA
Why have one day with family when you can have two! We lined up to see the Infinity Room and celebrated Father's Day in between.
Read More18 June 2017
Someone I met today didn't know how to handle a customer service issue.
I went to Bottega Louie about to place my order for macarons. The first girl told me to circle and fill in a card with what I wanted. Easy enough. When I was done, she took it from me.
I then went to the cashier who then had the following exchange with me:
"Oh, you have to fill out a card with what you want."
"I did already. I gave it to that girl."
"... Oh. Uh. So you actually were supposed to give the card from me so it doesn't get confusing and mess up our system."
"... Ok, so what do you want me to do about it?"
"OH uh. Nothing, it's ok."
I was super annoyed because it was like, really? You're gonna correct me? The customer can be wrong, and to a certain degree, it's ok. But you kind of have to assess whether or not correcting the customer is in your best interest. If she went any further than what she already said, I might have had words for her.
There are ways to correct a situation, and tactfully is the most important way of them all.
A Day in Downtown LA
Most of this day revolved around eating with family and exploring DTLA. This day, we had one of the best meals of the trip at Bestia!
Read More17 June 2017
Someone I met today... Really, all of the waitstaff at Bestia.
Holy crap, I have never had such amazing service at a place. Not only were they super attentive, but the attention to detail at Bestia was amazing. As we walked through the dining room, each waiter stepped aside to let the host lead us to our table, smiling as we past.
When I went to the bathroom, Tam mentioned that the waitstaff noticed and folded my napkin before my return. Even as I went to the bathroom several times (damn alcohol), they stepped out of the way for more, every time. They also were super pleasant, and were immediately present to clear our plates as we finished them.
I don't think I've ever met a more professional waitstaff in my life. Not that I go around eating at fancy places all the time, but they were GREAT.
Highly recommend to everyone.
Wake up in Vegas, Fall Asleep in LA
We started our day in Vegas, but ended it in LA, by getting through traffic and ending up in Koreatown.
Read More16 June 2017
Someone I met is Fedex driver.
Well, in the day time. He's a Lyft driver at night. He shared that Fedex has a hard time finding drivers with clean driving records... So if you get a ticket, you have to let Fedex know right away and they'll "take care of it."
Case being that he was smart with a cop one day, mostly because he was high. The conversation went as follows:
"Hello, have you had anything to drink?"
"Yes sir I have."
points at Red Bull can
"Sir, I need to write you a ticket."
Anyway, I know USPS also has strict requirements, so this isn't unusual. I just didn't know that Fedex had Godfather-like capabilities.