Someone I met today was the poor Alaskan Airlines Lady.

We were going to attempt to go into the lounge with Tam's lounge member card. Turns out they recently changed their policy to only allow the card holder. The man she was helping, however, was not going to take that answer.

He had his wife, and two boys between 6-8 in tow.

She smiled apologetically while telling us we wouldn't be able to get in. Her eyes, however, pointed sharply at the man ready to yell at the credit card company who "promised" him that benefit. We nodded knowingly.

In customer service, you'll learn that there's a lot that can be said with subtle language and oblivious people.